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Delivery

 

PICK UP IN STORE

At Of Cabbages and Kings we offer a Click and Collect for our customers. Simply order online and select 'Pick Up In Store' at check out. We will send confirmation as soon as your order is ready to collect. Please note that before opting for the 'Pick Up In Store' shipping at check out you will first need to add a shipping address.

 

PAYMENT AND DELIVERY

We accept secure payments electronically through Stripe or Paypal and send orders out within 5 working days of receipt of payment, subject to stock availability. We also offer a next day delivery service if you need your order more urgently. Please note that there may be a longer waiting period for products out of stock or that are custom made. If this is the case, we will contact you immediately. If your address details are different from the registered billing address with Paypal, please send an email to shop@ofcabbagesandkings.co.uk with the correct delivery address, citing the email account your purchase was made with.

 

SHIPPING

We can ship to virtually any address in the world, as long as it is covered by Airmail. Letters and Large Letters under 100g will be sent Royal Mail 1st Class Delivery. Large Letters and Parcels over 100g will be couriered with MyHermes, ParcelForce or DPD.

To qualify for Next Day Delivery you must place your order before 1pm and your parcel will be delivered before 5pm the following day. Orders placed on a Friday will be delivered on Monday before 5pm and orders placed on Saturday or Sunday will be posted on Monday for delivery Tuesday before 5pm.

Due to COVID-19 restrictions we are currently not running a Next Day Delivery service.

 

POSTAGE COSTS

Standard Delivery

Up to £9.99 - £1.50

£10.00 - £49.99 - £3.50

£50.00 - £99.99 - £3.95

£100.00 - £499.99 - £7.50 

£500.00 upwards - £20.00 

Next Day Delivery

Up to - £499.99 - £7.50 

£500.00 upwards - £20.00     

Order before 1pm and your parcel will be delivered before 5pm the following day. See terms above.  

Please note some items may be subject to a fixed rate shipping due to their unusual size or weight.

 

INTERNATIONAL ORDERS

Europe £10.00 - Flat Rate  

Rest of World - This is calculated by order total. Please contact us directly for a quote.

Of Cabbages and Kings does not collect VAT on non-UK customers behalf. When ordering from outside the UK, prices will be displayed at 20% less than the UK prices. Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London shop. Please note the custom process might incur additional delays. Should a parcel be refused at point of entry and charges left unpaid by the customer so that the parcel is sent back to us, we will refund the purchase less the shipping cost and charges occurred.

Please contact your local customs office if you need further information before placing your order. Any charges incurred in the return of products where the duty is not paid will be deducted from the final return refund.

Please note: Due to delays caused by the global pandemic, we do not class a UK order as missing until 21 days from the date of dispatch. For orders outside of the UK, this period rises to 60 days from the date of dispatch.

 

RETURNS

We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please return it to us within 14 days in its original condition, for a refund or replacement. In the event of goods arriving damaged or not as ordered, please inform us within 48 hours, and we will be happy to replace them.

We'll also pay the return shipping costs at the standard shipping rate.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All photos and prices are guides. All prices are correct at time of printing. We reserve the right to increase prices. Every effort has been taken to ensure descriptions, photographic reproductions and specifications of products are correct at time of going to press. The title of goods passes to the customer at the time of payment.

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